free shipping worldwide
free shipping worldwide

FAQs

We hope that you are satisfied with every purchase transaction with PopGrand. But just in case you still have few questions in mind, we have answered them for you:

**Can I order without creating an account?

Yes, you can place your order as a guest, no need to create an account. 

**How can I pay for my items?

We offer PayPal as the main payment option.

**Are my information and online order safe and secure on this site?

Absolutely! All your information and account details remain private and confidential. Our site is built with the highest level of transaction security. Your information is SSL-encrypted and your credit card information is not stored on our servers.

**Are there any exchange rates?

We process all orders in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

**What if I need to change my shipping address after placing my order?

Unfortunately, you cannot revise your information after your order has been processed or shipped. Before checkout, make sure to review all your details, especially, the shipping address. If it has been shipped to the wrong address, we do not know how long the customs department will put your package on hold.

**Is shipping really FREE?

YES! We are proud to offer FREE SHIPPING WORLDWIDE on all orders! Standard International Shipping: 8-25 business days. All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

*All shipping times exclude clearance/customs delays.

**How can I track my package?

We will email you your tracking number and tracking website once the package has been shipped. Delays caused by the customs department in your country will not be our liability.

**HELP! Who can I contact if I have a problem with my order?

If some of your items are missing or damaged, contact us immediately at Support@popgrand.com